ProSoft Technology ProSoft 1560 Manual de usuario descargar pdf (Pagina 35)

ILX800-SMSG ♦ Micro800 Platform Contents

SMS Text Plug-in Module for GSM Networks User Manual

ProSoft Technology, Inc. Page 35 of 39

September 14, 2012

7 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ................................................................35

 Return Material Authorization (RMA) Policies and Conditions ...............36

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and effective

support possible. Before calling, please gather the following information to assist in

expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if any.

Note: For technical support calls within the United States, an after-hours answering system allows 24-hour/7-

days-a-week pager access to one of our qualified Technical and/or Application Support Engineers. Detailed

contact information for all our worldwide locations is available on the following page.

1 2 ... 30 31 32 33 34 35 36 37 38 39

Sin comentarios

ProSoft Technology ProSoft 1560 Manual de usuario Pagina 35