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MNET ♦ ProLinx Gateway Support, Service & Warranty
Modbus TCP/IP Interface Module Driver Manual
ProSoft Technology, Inc. Page 69 of 78
September 1, 2010
5 Support, Service & Warranty
How to Contact Us: Technical Support
In This Chapter
.................................................. 69
Return Material Authorization (RMA) Policies and Conditions ............... 71
LIMITED WARRANTY ........................................................................... 73
How to Contact Us: Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: support@prosoft-technology.com
Asia Pacific
(location in Malaysia)
Tel: +603.7724.2080, E-mail: asiapc@prosoft-technology.com
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: +86.21.5187.7337 x888, E-mail: asiapc@prosoft-technology.com
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: +33 (0) 5.34.36.87.20,
E-mail: support.EMEA@prosoft-technology.com
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: +971-4-214-6911,
E-mail: mea@prosoft-technology.com
Languages spoken include: English, Hindi
- DRIVER MANUAL 1
- Product Documentation 2
- Your Feedback Please 2
- ProSoft Technology 2
- Markings 3
- Contents 5
- 1 Functional Overview 9
- 1.2 General Specifications 11
- 1.3 Modbus TCP/IP 12
- 1.4 Internal Database 13
- In This Chapter 17
- 2.1.1 Using the Online Help 18
- 2.2 Configure the Gateway 19
- 2.3 [MNET Servers] 20
- 2.3.1 Float Flag 20
- 2.3.2 Float Start 20
- 2.3.3 Float Offset 20
- 2.3.4 Output Offset 21
- 2.3.5 Bit Input Offset 21
- 2.3.7 Word Input Offset 21
- 2.3.8 Connection Timeout 21
- 2.4 [MNET CLIENT 0] 22
- 2.4.1 Minimum Command Delay 22
- 2.4.2 Response Timeout 22
- 2.4.3 Retry Count 22
- 2.4.4 Float Flag 23
- 2.4.5 Float Start 23
- 2.4.6 Float Offset 23
- 2.4.7 ARP Timeout 23
- 2.4.8 Command Error Delay 23
- 2.5.1 Command List Overview 24
- 2.5.3 Command Entry Formats 25
- 2.5.4 Enable 26
- 2.5.5 Internal Address 27
- 2.5.6 Reg Count 27
- 2.5.7 Swap Code 28
- 2.5.8 Node IP Address 28
- 2.5.9 Service Port 28
- 2.5.10 Slave Address 29
- 2.5.11 Modbus Function 29
- 2.5.12 MB Address in Device 30
- 2.6.1 From Address 32
- 2.6.2 To Address 32
- 2.6.3 Register Count 32
- 2.6.4 Swap Code 32
- 2.6.5 Delay Preset 33
- 2.7 Ethernet Configuration 34
- 3.1 Debug Port Requirements 38
- IAGNOSTICS 39
- dialog box 39
- to open the Main menu 39
- 3.1.2 Main Menu 41
- 3.1.3 Database View Menu 43
- 3.1.6 Network Menu 47
- to return to the Main menu 48
- 3.2 LED Indicators 49
- 3.2.1 Base Module LEDs 49
- 11 03 00 6B 00 03 CRC 58
- 11 04 00 08 00 01 CRC 59
- 11 04 02 00 00 E9 59
- 11 05 00 AC FF 00 CRC 60
- 5.1.1 All Product Returns: 71
- 5.2 LIMITED WARRANTY 73
- 5.2.8 No Other Warranties 76
- 5.2.9 Allocation of Risks 76
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