Prosoft-technology MVI69-DNPSNET Manual de usuario descargar pdf (Pagina 109)

Support, Service & Warranty MVI69-DNPSNET ♦ CompactLogix or MicroLogix Platform

Distributed Network Protocol Interface Module

ProSoft Technology, Inc. Page 109 of 119

November 3, 2008

6 Support, Service & Warranty

In This Chapter

 How to Contact Us: Technical Support................................................109

 Return Material Authorization (RMA) Policies and Conditions.............110

 LIMITED WARRANTY.........................................................................112

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and contents of file

o Module Operation

o Configuration/Debug status information

o LED patterns

2 Information about the processor and user data files as viewed through and

LED patterns on the processor.

3 Details about the serial devices interfaced, if any.

6.1 How to Contact Us: Technical Support

Internet Web Site: http://www.prosoft-technology.com/support

(http://www.prosoft-technology.com/support)

E-mail address: support@prosoft-technology.com

(mailto:support@prosoft-technology.com)

Asia Pacific

Languages spoken include: Chinese, English

Europe (location in Toulouse, France)

+33 (0) 5.34.36.87.20, [email protected]

Languages spoken include: French, English

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Prosoft-technology MVI69-DNPSNET Manual de usuario Pagina 109