Prosoft-technology MVI69-HART Manual de usuario descargar pdf (Pagina 165)

MVI69-HART ♦ CompactLogix Platform Support, Service & Warranty

HART Multi-drop Master Communication Module User Manual

ProSoft Technology, Inc. Page 165 of 169

March 29, 2012

6 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ............................................................. 165

 Warranty Information ........................................................................... 166

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,

if any.

Note: For technical support calls within the United States, an after-hours answering system allows

24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support

Engineers. Detailed contact information for all our worldwide locations is available on the following

page.

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Prosoft-technology MVI69-HART Manual de usuario Pagina 165