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Support, Service & Warranty MVI69-DNP ♦ CompactLogix or MicroLogix Platform
DNP 3.0 Master/Slave Communication Module
ProSoft Technology, Inc. Page 119 of 129
November 3, 2008
6 Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support................................................119
Return Material Authorization (RMA) Policies and Conditions.............120
LIMITED WARRANTY.........................................................................122
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o Module Operation
o Configuration/Debug status information
o LED patterns
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
6.1 How to Contact Us: Technical Support
Internet Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: support@prosoft-technology.com
(mailto:support@prosoft-technology.com)
Asia Pacific
+603.7724.2080, [email protected]
(mailto:[email protected])
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, [email protected]
(mailto:[email protected])
Languages spoken include: French, English
- MVI69-DNP 1
- Please Read This Notice 2
- Contents 5
- 1 Start Here 9
- 1.2 Package Contents 10
- 1.3 Setting Jumpers 11
- 1.6.1 Configuring RSLinx 17
- 2.1 Configuration File 21
- 2.3 Slave List 29
- 2.4 Command List 29
- 2.4.9 Poll Interval 34
- 3 Ladder Logic 41
- 3.1.2 DNPSlvStat Object 42
- 3.1.3 DNPBackplane Object 44
- 3.1.4 DNPData Object 44
- 3.2 Special Objects 45
- 3.2.1 DNPCROB Object 45
- 3.2.2 DNPEventMsg Object 45
- 3.2.3 DNPSlave_Err Object 46
- 3.2.4 DNP_BI_Event Object 46
- 3.2.5 DNP_AI_Event Object 46
- 60 62 61 51
- 120 122 121 51
- 240 242 241 51
- 4.1.2 Required Hardware 54
- 4.1.3 Required Software 55
- 4.1.5 Main Menu 56
- 4.2 LED Status Indicators 66
- 4.2.2 Troubleshooting 68
- 5 Reference 69
- 5.2 Functional Overview 72
- 5.2.1 General Concepts 72
- 5.2.2 Normal Data Transfer 75
- Processor 87
- 5.3 Cable Connections 89
- 5.3.2 RS-232 91
- 5.3.3 RS-422 93
- 5.3.4 RS-485 94
- 5.4 Error Status Table 95
- 5.4.1 Module Error Codes 99
- 5.5 Internal Indication Word 103
- 5.5.1 First Byte 103
- 5.5.2 Second Byte: 103
- In This Chapter 119
- 6.2.1 All Product Returns: 120
- 6.3 LIMITED WARRANTY 122
- 6.3.8 No Other Warranties 125
- 6.3.9 Allocation of Risks 125
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