Prosoft-technology PLX81-EIP-61850 Manual de usuario descargar pdf (Pagina 127)

PLX8x-EIP-61850 ♦ Communication Gateway Support, Service and Warranty

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IEC 61850 Client User Manual

ProSoft Technology, Inc. Page 127 of 167

July 2, 2015

6 Support, Service and Warranty

In This Chapter

 Contacting Technical Support ............................................................. 127

 Warranty Information ........................................................................... 128

6.1 Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or Fieldbus devices interfaced to the

module

Note: For technical support calls within the United States, ProSoft’s 24/7 after-

hours phone support is available for urgent plant-down issues. Detailed contact

information for all our worldwide locations is available on the following page.

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Prosoft-technology PLX81-EIP-61850 Manual de usuario Pagina 127